RETURN POLICY

Thank you for shopping with AlJiyal Store! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy. Please read the following for details on how returns and exchanges work.

1. Return Eligibility

You may return most items within 30 days of receiving your order for a full refund or exchange, provided that the items meet the following criteria:

  • Items must be unused, undamaged, and in their original condition.
  • Items must be in their original packaging (including tags, if applicable).
  • Sale or discounted items, as well as personalized or custom products, are not eligible for return unless they are defective or damaged.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [Your Email Address] with your order number and the reason for the return.
  2. Return Authorization: We will respond with a Return Authorization (RA) number and instructions on how to return the item(s). Please note, items returned without an RA number may be delayed or refused.
  3. Prepare Your Return: Carefully package the items in their original packaging to prevent damage during return shipping.
  4. Ship the Return: Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.

3. Refunds & Processing Time

Once we receive your returned items, we will inspect them to ensure they meet our return policy criteria. If the return is approved, we will process your refund or exchange.

  • Refunds: Refunds will be issued to the original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Exchanges: If you prefer an exchange for a different size, color, or product, we will send the new item(s) once the original item has been returned and inspected.

4. Defective or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered, please contact us within 7 days of receiving your order. We will provide you with a prepaid return label and offer a full refund or replacement at no additional cost to you. To expedite the process, please include photos of the defective or incorrect item(s) in your return request.

5. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Digital products or downloads
  • Items marked as final sale
  • Personalized or custom products unless defective

6. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return process outlined above and place a new order for the item you want in exchange. Once we receive your returned item, we will issue a refund for the original purchase.

7. Return Shipping Costs

  • Customer-Fault Returns: If the return is due to a change of mind, wrong size, or personal preference, the customer is responsible for the return shipping fees.
  • Defective/Incorrect Items: If the return is due to a defective or incorrect item, we will cover the return shipping costs and provide a prepaid return label.

8. International Returns

If you are returning an item from outside the [Your Country], please be aware that you are responsible for any international return shipping fees and customs duties. We recommend using a trackable shipping service for returns.

9. Contact Us

If you have any questions or need assistance with a return or exchange, please contact us:

AlJiyal Store

Email: aljiyal@gmail.com
Phone: (0) 333-9559511

Address:
RIYADH ZOO, AL MALAZ, 12832 , SAUDI ARABIA