SHIPPING POLICY

Thank you for shopping with AlJiyal Store! This Shipping Policy outlines how we handle shipping, delivery times, and related information to ensure you have a smooth and reliable shopping experience.

1. Shipping Locations

We currently ship to the following locations:

  • [KSA]

If your location is not listed or you have any questions about international shipping, please contact us at [Your Email Address] for more information.

2. Processing Time

  • All orders are processed within 1-3 business days (Monday through Friday, excluding holidays).
  • Orders placed after 12:00 PM (noon) may be processed the following business day.
  • Orders placed on weekends or holidays will be processed on the next available business day.

3. Shipping Methods & Delivery Time

We offer several shipping options to suit your needs. Delivery times are estimates and may vary based on your location, weather, and other factors. Below are our available shipping methods:

  • Standard Shipping: Estimated delivery time of 5-7 business days.
  • Expedited Shipping: Estimated delivery time of 2-4 business days.
  • Overnight Shipping: Estimated delivery time of 1 business day (available for select locations).

Please note: Delivery times may vary due to high demand, seasonal volume, or unforeseen delays such as weather conditions or shipping carrier issues.

4. Shipping Fees

Shipping costs are calculated based on your order total, shipping method, and delivery location. You will see the shipping fee at checkout before completing your purchase.

  • Free Shipping: We offer free standard shipping on orders over [X amount] within [domestic/international] locations.
  • For orders below [X amount], standard shipping fees will apply based on your shipping destination.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order by clicking the tracking link provided or by visiting [Shipping Carrier Website] and entering the tracking number.

6. Shipping Delays

While we strive to ensure timely delivery, there may be delays that are out of our control, such as:

  • Weather-related disruptions
  • Shipping carrier delays
  • High-demand periods (e.g., holidays, sales)

If there is a delay with your shipment, we will notify you as soon as possible. You may also contact us for updates on the status of your order.

7. Missing or Damaged Items

If your order arrives with damaged or missing items, please contact us immediately at [Your Email Address] with the following details:

  • Order number
  • Description of the issue (damaged items, missing items, etc.)
  • Photos of any damaged products (if applicable)

We will work with you to resolve the issue as quickly as possible.

8. Address Accuracy

Please ensure that your shipping address is correct and complete at the time of checkout. AlJiyal Store is not responsible for delayed or misdelivered packages due to incorrect address information provided by the customer. If you realize you made an error in your shipping address, please contact us immediately at [Your Email Address] to update your information before the order is shipped.

9. Returns & Exchanges

For information on our returns and exchanges policy, please refer to our Returns & Exchanges Policy page [Link to Returns Policy].

10. Contact Us

If you have any questions or concerns regarding shipping, please don’t hesitate to reach out:

AlJiyal Store

Email: aljiyal@gmail.com
Phone: (0) 333-9559511

Address:
RIYADH ZOO, AL MALAZ, 12832 , SAUDI ARABIA